frequently asked questions

Your Amorasae cruises fare typically covers the core components of your selected journey — whether it's our 8-hour day voyage or 3.5-hour evening experience.

Inclusions generally consist of:
• The full cruise itinerary as outlined
• Onboard dining experiences (e.g., buffet or set menu, as specified)
• Access to designated public areas and onboard amenities
• Entry fees and activities explicitly stated within your chosen program

Please note that certain services — such as beverages, spa treatments, kayaking, or premium upgrades — may vary depending on the specific cruise package or promotional offer.

To ensure clarity, we kindly recommend reviewing the “What’s Included” and “What’s Not Included” sections listed within each cruise description on our website or in your booking confirmation. These provide the most accurate and up-to-date details tailored to your selected experience.

Amorasae Cruises proudly features a lavish international buffet as the standard onboard dining experience. This culinary journey presents a wide array of global cuisines while prominently featuring signature Halong seafood delicacies. Each dish is curated with fresh, local ingredients, reflecting the true essence of the bay's coastal heritage.

For private groups, charters, or special occasions, set menus can be arranged with advance notice. These are designed in close collaboration with our chefs and may be subject to an additional charge, depending on the level of customization.

Guests with dietary restrictions or preferences — including vegetarian, gluten-free, or allergy-related needs — are warmly welcomed. Our culinary team will do their utmost to accommodate requests when informed in advance.

Amorasae Cruises offers two core signature experiences each day:

• The Day Cruise: This is a full 8-hour voyage, typically operating from 9:00 AM to 5:00 PM. It is designed for comprehensive exploration and includes a welcome light breakfast, a lavish international buffet lunch, afternoon tea, and a full program of activities such as kayaking and cave exploration.

• The Dinner Cruise: This is our 3.5-hour sunset voyage, typically operating from 6:00 PM to 9:30 PM. This romantic journey is perfect for capturing the bay's twilight beauty while savoring a sophisticated international buffet dinner and enjoying live music entertainment.

Exact boarding and disembarkation times may vary slightly depending on season, tides, and operational logistics. Guests will receive detailed timing upon booking confirmation.

Amorasae Cruises departs from Halong International Cruise Port, located Halong Street, Bai Chay Ward, Quang Ninh Province, Vietnam.

There are multiple ways to reach the Halong International Cruise Port:

From Hanoi:

• By limousine or private car (~2.5 hours via expressway)
• By domestic flight to Van Don Airport, then 1-hour transfer to Halong

From Hai Phong:
~1.5-hour drive via expressway

Amorasae Cruise offers optional round-trip transfer services from Hanoi and other nearby cities (private car service). Please contact our team to arrange convenient pick-up and drop-off tailored to your itinerary.

Yes, Amorasae features a dedicated Kid’s Corner where our youngest guests can play and explore. This welcoming space is thoughtfully equipped with age-appropriate toys and engaging activities, designed to inspire creativity in a fun and secure environment. It provides the perfect setting for children to enjoy themselves, allowing parents to relax and savor their own cruise experience.

Yes. Amorasae is designed to welcome guests of all mobility levels:

• Elevators connect all decks, ensuring smooth access to lounges, restaurants, and the sundeck.
• Public areas feature wide corridors and minimal thresholds.
• Our attentive crew is always on hand to assist with ease and comfort.

Please note: Day cabins are spacious and convenient for rest during the cruise, but not fully adapted for guests with physical disabilities.

Halong Bay is beautiful year-round, but the best times to cruise are:

Spring (March–May) and Autumn (September–November): Pleasant weather, calm seas, and clear skies make for ideal conditions.
Summer (June–August): Warm and vibrant, perfect for sunbathing and water activities — though occasional showers may occur.
Winter (December–February): Cooler and mistier, creating a mystical and serene bay atmosphere, especially romantic in the evenings.

Each season offers a unique charm. We recommend choosing based on your preference for climate, light, and desired cruise ambiance.

For a seamless and stylish experience onboard Amorasae, we recommend:

• Smart casual clothing for comfort and elegance
• Swimwear for the jacuzzi or optional water activities
• Sun protection essentials: sunscreen, sunglasses, and a hat
• Personal medication, if needed
• A camera or phone to capture unforgettable moments on the bay

To maintain the premium culinary experience onboard, outside food and beverages are not permitted.
Exceptions may be made for medical or dietary requirements with prior approval.
Guests bringing wine or spirits may do so with a corkage fee, as per our policy.

We accept major international credit cards (Visa, MasterCard), debit cards, and VND cash.
This applies to beverages, spa treatments, souvenirs, and bespoke services on board.

Yes. Complimentary Wi-Fi is available throughout all public areas and day cabins.
Please note that signal quality may vary depending on cruising location and weather conditions.

Amorasae Cruise is meticulously engineered with high stability and smooth navigation in mind — significantly minimizing the chances of motion sickness. Most guests find the journey calm and remarkably comfortable.

In the rare case you feel unwell, our attentive team is ready to assist with remedies such as ginger tea, motion sickness bags, and other soothing solutions available upon request.

For the most accurate information, please refer to our Terms & Conditions or contact our reservation team — we are always here to assist.

Yes, our Day Cruise is an 8-hour journey designed for discovery. The itinerary includes guided visits to iconic landmarks, such as Sung Sot Cave (Surprising Cave) and Titop Island. (Guests who prefer to stay onboard during this time may join our onboard creative workshop).

Later in the journey, at Luon Cave, guests will have the opportunity to kayak or take a traditional bamboo boat ride through the beautiful grotto. These activities are offered as optional add-ons at a preferred rate.

Our Dinner Cruise is a shorter, scenic voyage focused on dining and live entertainment, and does not include off-board excursions.

Reservations can be made directly via our official website or through one of our trusted travel partners. For personalized support, please feel free to contact our reservation team directly at our hotline: +8424 7305 8386 | +84 93 685 61 61.

We recommend smart casual wear for most occasions.
Swimwear is suitable at the jacuzzi, on the sundeck, or during water-based activities.
Please refrain from wearing pajamas or bathrobes in public areas.

To maintain the highest standards of hygiene and safety, pets are not permitted on board.

Smoking is allowed only in clearly designated outdoor areas.
It is strictly prohibited in enclosed spaces, including cabins, dining venues, and lounges.

We’re here for you, every step of the way.
If you have any further questions, special requests, or simply wish to explore your journey with Amorasae in more detail, our dedicated team is always delighted to assist you.

Hotline: +8424 7305 8386 | +84 93 685 61 61
Email: info@amorasae.com